Gaming is for fun — not for stress. robi9 believes every player deserves to feel safe. Use our responsible gaming tools and guidelines to keep your experience healthy and enjoyable.
Robi9 has several safeguards in place to help keep you safe
Set a daily, weekly, or monthly deposit limit. Any increase takes effect after 24 hours.
Decide in advance how long you'll play each day. Once that time is up, the platform will automatically send you an alert.
Need a short break? Temporarily close your account for 1 to 30 days.
Use the self-exclusion feature for a longer break — from 6 months up to 5 years.
View your full gaming history — track your spending and time played, all in one place.
On-screen reminders will appear at set intervals to let you know how long you've been playing.
Responsible Gaming is the concept of treating gaming purely as entertainment — not as a source of income or a way to solve problems. At robi9, we always want our users to play for fun, free from pressure or compulsion.
As online gaming continues to grow in Bangladesh, responsible gaming is becoming more important than ever. Many people start playing just for a bit of fun, but without awareness, it can gradually become a habit. robi9 takes this seriously and is committed to ensuring every player's wellbeing.
Our responsible gaming policy is built on three core principles — awareness, control, and support. When you know when to stop, how to set limits, and where to turn for help, gaming stays enjoyable.
✅ Please note: Gambling is never a solution to financial problems. The first rule of responsible gaming is simple — only bet what you can afford to lose without it affecting your daily life.
Responsible gaming on the robi9 platform is not just a section — it is at the core of how we operate. Every player's safety is our top priority.
At robi9, you can set your own gaming limits — one of the most effective steps toward responsible play. See the table below for all available limit options:
| Limit Types | Duration | Effective Time |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (if reducing) / 24 hours (if increasing) |
| Betting Limits | Per bet / Daily | Immediately (if reducing) / 24 hours (if increasing) |
| Loss Limit | Daily / Weekly / Monthly | Immediately |
| Session Time Limit | Per session | From next login |
| Cooling-Off Period | 1–30 days | Immediately |
How to set your limits: Log in to your account → go to "Account Settings" → "Responsible Gaming" → select your preferred limits.
It's not always easy to recognize when gaming habits become a problem. Go through the checklist below — if more than one point applies to you, please reach out to our support team.
Betting more than your budget and feeling regret afterwards.
Playing repeatedly to try to win back lost money ("chasing losses").
Hiding your gaming from family or friends.
Gaming is affecting your work, studies, or relationships.
You feel restless or irritable when you are not gaming.
You are gambling with borrowed money or dipping into your savings.
You have tried to stop playing but cannot.
🚨 Warning: If two or more of the above signs apply to you, activate self-exclusion immediately and seek professional help. This is not a sign of weakness — it takes courage.
Self-exclusion is the most powerful responsible gaming tool available. It lets you voluntarily lock yourself out of the robi9 platform for a set period of time. During self-exclusion, no login or transactions will be possible on your account.
Sign in with your username and password.
Select "Responsible Gaming" from "Account Settings".
6 months, 1 year, 2 years, or 5 years — choose the duration that suits you.
Verify your identity to confirm — takes effect immediately.
⚠️ Important: If you attempt to open a new account during self-exclusion, robi9 will detect and block it. Self-exclusion cannot be lifted before the period expires.
Robi9 is strictly for users aged 18 and above. We have strong measures in place to protect minors from accessing the platform — but parents also have an important role to play.
Minor Protection: robi9 verifies age at registration and confirms identity through the KYC process. Any suspicious account is suspended immediately.
You don't have to face gambling problems alone. robi9's support team and a range of professional organizations are ready to help.
Chat with our team via 24/7 live chat. Complete confidentiality guaranteed.
Email us at [email protected]. We'll get back to you within 24 hours.
Consult a gambling addiction specialist. Seek mental health support.
Let someone you trust know. Support from family is the strongest foundation for recovery.
✅ Please note: Asking for help takes courage. robi9 is here for you, and your information will be kept completely confidential.
Our commitment to responsible gaming is unwavering
We ensure every player can enjoy gaming in a safe and secure environment.
All our terms and conditions are written in clear, plain language. No hidden clauses.
Day or night, our support team is always here whenever you need us.
Register at robi9 and use our responsible gaming tools to play safely and have fun. Remember — gaming is meant to be enjoyable.