Your trust is our greatest asset. We want to be transparent about how your personal information is collected, used, and protected at robi9.
Last Updated: January 2026A quick overview of the core pillars of robi9's Privacy Policy
All your data is secured with 256-bit SSL encryption. No third party can access or read your information.
Your personal information is never sold to third parties. That is our commitment.
We are transparent about why your information is being collected. There are no hidden agendas.
If any information in your profile is incorrect, you can update it at any time or let us know.
Under certain conditions, you may request the permanent deletion of your personal data.
Our servers are hosted in internationally certified data centers and are under continuous security monitoring.
Robi9 (robi9.pro) is one of Bangladesh's most trusted online gaming platforms. We believe protecting your personal information is not just a legal obligation — it is our ethical responsibility. This Privacy Policy ("Policy") applies to the robi9.pro website, mobile app, and all our services.
By accessing our platform, opening an account, or using any of our services, you are considered to have accepted this Privacy Policy. We therefore encourage you to read it carefully.
Please Note: This Privacy Policy is available in both English and Bengali. In the event of any ambiguity or conflict, the English version shall be considered the definitive version.
By registering with robi9, you confirm that you are 18 years of age or older and agree to comply with the terms of this Privacy Policy.
Robi9 collects different types of information to provide you with the best possible service. This information falls into two main categories — what you provide directly and what is collected automatically.
| Data Type | Purpose |
|---|---|
| IP address | Security Verification & Fraud Prevention |
| Device Information (OS, Browser) | Platform Improvement & Compatibility |
| Session Data & Logs | Technical Troubleshooting |
| Cookies & Tracking Pixels | Improving User Experience |
| Game Logs & Betting History | Dispute Resolution & Audits |
⚠️ Important: We will never ask for your password or full payment details over the phone or by email. If you receive any such communication, stay alert and report it to us.
Robi9 uses your information only for legitimate and specific purposes. The key reasons we use your data are outlined in detail below:
✅ Our commitment: Your information will only be used for the purposes described above. Any use beyond that will require your prior consent.
Robi9 uses industry-leading security technology to protect your information. Our security infrastructure is built to meet international standards.
All data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal obligations, after which it is automatically deleted.
Data Center: Our servers operate in ISO 27001-certified data centers, with 24/7 security monitoring and backup systems in place.
Robi9 never sells your personal information. However, certain data may be shared in the limited circumstances described below:
Your information may be shared with government or regulatory authorities in the following circumstances:
⚠️ Strict non-disclosure agreements (NDAs) are maintained with all third parties. They are not permitted to use your information beyond the purposes for which it was shared.
Robi9's website and app use cookies and similar tracking technologies to improve your browsing experience and make the platform work more effectively.
| Cookie Types | Function | Requirements |
|---|---|---|
| Essential cookies | Login Sessions & Security | Mandatory |
| Performance Cookies | Page Speed & Error Monitoring | Optional |
| Functional Cookies | Saving Language & Preferences | Optional |
| Analytics cookies | User Behavior Analytics | Optional |
You can disable cookies at any time through your browser settings. Note that disabling essential cookies may limit certain features of the platform.
As a robi9 user, you have several important rights over your own data. We fully respect and uphold these rights.
You can find out what information we hold about you at any time.
You may request corrections to any inaccurate or outdated information.
You may request the deletion of your data under specific conditions.
You may request that the processing of your data be temporarily restricted under certain circumstances.
You can request a copy of your data in a portable format.
You may opt out of marketing communications or object to specific uses of your data.
To exercise your rights: To exercise any of your rights, contact our support team. We aim to respond within 30 days.
Robi9 is exclusively for individuals aged 18 and above. We do not knowingly collect or process data from anyone under the age of 18.
If we become aware that a minor's data has entered our systems, we will immediately delete that data and close the associated account.
⚠️ For parents: Use parental controls to restrict access to the robi9 app or website on your child's device.
Robi9 reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
We recommend visiting this page from time to time to stay up to date with the latest information.
For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection Team. We are always here to help.
Complaint process: Please contact our support team first. If the issue is not resolved to your satisfaction, you may file a complaint with the relevant regulatory authority.
Robi9 gives you full control over your data
Now that you've read robi9's Privacy Policy, go ahead and register with confidence. Your information is always safe with us.